Trading Terms
Our business relationship with you will be governed by the applicable terms from time to time. As the terms may change, we suggest that you check our website prior to placing further orders.
Payment Methods
We do accept following payment methods for all your payments.
- Bank Transfer: Please make payments into the given bank account mentioned in your invoice.
- PayPal: You can make your payments via PayPal, you will find a link to the PayPal payment option on top right corner of your online invoice.
Credit Terms
All services provided by Fexcon require a 30% deposit to commence the project. The second invoice (30% of total payment) will be issued upon first release and the third invoice of another 30% will be issued upon Beta (2nd) release. The final invoice will be issued for the balance payment of 10% upon final project submission.
Please make all your payments within 21 days of receiving the invoice. If payment is not received within 35 days, a late payment fee of 3% interest charge per month will be applied.
Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
Please note that the project developments will not be continued until your payments are fully paid as described above.
Debt Collection Policies
All invoices that are overdue for more than 60 days will be passed on to a collection agency.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
Overdue accounts will be subject to interest at the rate of 3% per month calculated for the period the account is due until the date it is paid.
Terms and Warranties
We warrant to the client that for a period of 60 days following the final submission of the Software/Web application to the client, the application will perform substantially in conformance with the Documentation. We do not warrant that the Software application will meet all of the Client's requirements or that use of the Software application will be uninterrupted or error-free.
We will fix any defects reported by the client within the warranty period, but our warranty does not cover any defect arising due to changes in the operating system, system upgrades, device upgrades, and version changes if those are not within the agreed development platforms or versions.
After 60 days of final project submission, clients who have not signed our service level agreement (SLA) will be charged on a time and material basis for all system maintenance including defect fixes, new changes, and enhancements in the system (the rates will be the same as rates defined in the initial quote given for the project or as mentioned in the order form).
Please note that there is a minimum charge for all support we provide to our clients including investigating issues and providing solutions/support after the warranty period. Clients who have signed an SLA will receive services in accordance with the terms in the agreement.